Customer Service

  • Production & shipping

    The costume is made and shipped from Seoul, South Korea with EMS, UPS, FedEx or other express shipping service with tracking number provided.
    It will take up to 2 business days to check and confirm all the measures.
    6-10 business days for the costume to be produced and transferred to the warehouse (Production time can be different, depending on the difficulty of the costume. Please, make sure to check the exact production time on the costume lot page before the payment!)
    Up to 7 business days for delivery. Free shipping to all locations. Address must be confirmed.
    Please note, that the package can be delayed at customs.

  • Returns Policy

    All costumes are double checked for proper functionality and quality. First check is performed at the production factory and then it is checked at warehouse before shipping. All costumes sold are brand new and have no defects unless otherwise mentioned. We do not accept returns\refunds unless item is damaged during shipment. We must be notified about your damaged item within 48 hours from your delivery date or your return request will be refused. If your item arrives damaged or defective please notify us within 48 hours of your delivery date and send photos of the damage with the date stamp on it. You will then be E-mailed instructions on how to go about helping us file an insurance claim on your end. Please save original box and all packing materials. If you fail to follow our instructions on how to file an insurance claim your refund/return request will be refused. Please follow all instructions given.
    No return\refund if no or wrong body measurements for production were provided. No order changes can be made if the invoice was issued and confirmed by both parties.
    Customer is responsible for return shipment.

  • Ordering & Measurements

    Before buying the product please send a message with your email to provide you with measures table to fulfill. The parameters will be used to produce your costume. You are responsible for provided measurements. Correct and Full body measurements are very important (the tailor will not start to make your costume until we receive your full and precise measurements or any other information which is required for production). All measurements must be NET size, please let the tapeline close your body. The tailor will leave enough space to comfort you.

  • Payment

    Paypal, Debit or Credit Card through Paypal, Bank Wire transfer, Western Union.
    All information for costume production will be sent to our designers only after the payment is cleared.